10th Annual Communication, Apology and Resolution (CARe) Forum - Friday, September 29th, 2023

Agenda

Welcome • Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety

Introduction to CARe and recent developments • Melinda Van Niel, M.B.A., CARe Program Director, Betsy Lehman Center for Patient Safety

Case simulation and discussion: Adverse event resolution (planning, conversation, and resolution) • Moderated by Pat Folcarelli, R.N., Ph.D., Vice President of Patient Safety, CRICO

CARe Support – A frame for service recovery in the context of CARe • Karen Fiumara, Pharm.D., Director of Patient Safety, Brigham and Women’s Hospital

Panel and discussion: CARe Support – challenges and opportunities • Moderated by Barbara Fain, J.D., M.P.P., Executive Director, Betsy Lehman Center for Patient Safety

Provider testimonial • Walter J. Kilpatrick, D.O., Psychiatry, Baystate Health

Closing remarks • Doug Salvador M.D., M.P.H., Chief Quality Officer, Baystate Health

In person registration link

Virtual registration link